We try to ensure the products we sell are represented as accurately as possible on screen through multiple images and text. However, colours on screens can vary, so on certain items we offer a free fabric and wallpaper sampling service which we advise all customers to use prior to placing an order.
Goods that cannot be returned
All fabric
All made to measure curtains and blinds
All Special Order Wallpapers and Mixed to Order paint.
All final clearance priced items.
Goods that can be returned
Ready Made Curtains and Blinds
Ready Made cushions, throws, home accessories.
Lighting and lighting accessories in the original packaging like new unused.
RETURNS PROCESS
If you wish to return an item please email returns@casa-fabrics.co.uk or phone our customer service line on 01792 414662 for advice on how to return your goods.
You have 14 days from the date of delivery to advise us that you with to return an item and then a further 14 days to return the item to us once agreed.
Once you have had confirmation of the return from our customer service team the item can be returned to:
Casa Fabrics, 4 Cradock St, Swansea SA1 3EN
The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility
Please note all returns can only be accepted when sent back with the original packaging and they should be returned in a saleable condition. Please ensure the outer packaging is sufficient. We recommend returning goods in the same outer packaging as we sent them to you.
Please encore details of your order so we can identify the parcel and process the returns as quickly as possible.
Refunds will be made in the same method as the original payment.
DAMAGED and FAULTY ITEMS RECEIVED
Please check your items once delivered, if in the unfortunately event something has arrived damaged please let us know immediately by email with photos and your order ref number. We will always do our best to resolve any issues as quickly as we can.
Please email any details of damaged items to Showroom@casa-fabrics.co.uk
Once an item has been identified as damaged we will look to replace the item in the first instance, we may need to have the items returned to us to clarify the nature of the damage and if deemed faulty we will reimburse return costs.
Each case is looked at as an individual matter and may vary depending on the product.
NOTES ON FABRICS….
PATTERN REPEATS, JOINED WIDTHS AND PATTERN ALIGNMENT
Pattern repeats and widths are approximate and are not exact
and can vary by ±5%, we cannot guarantee exact measurement.
Please ensure that pattern alignment is adequate to produce a
satisfactory result.
Textiles are not completely stable. It is always possible that the
pattern will not be completely ‘square’ on the cloth. Whilst
every effort is made to avoid distortion, the manufacturer says a commercial tolerance is to be accepted. Please check the pattern alignment is
acceptable before cutting and making. The manufacturer will not accept claims
after the goods have been cut or sewn.
COLOUR MATCHING
Whilst every effort is made to ensure your order will colour
match the pattern books and samples we would point out an
exact match cannot be guaranteed. Should a close match be
required the buyer must request a stock cutting for approval
prior to ordering.
LIGHT EXPOSURE
Most dyes fade on exposure to light, colour fades rapidly if
exposed to sun light. Glass magnifies the suns rays and winter
sun is as harmful as summer sun. Artificial light and impurities in
the air can also cause fading. Please note that none of our
fabrics are guaranteed against fading.
WASHING AND CLEANING
Always follow the washing and cleaning instructions. Do not use
detergents containing optical brightening agents as they will fade
the colours. Wash coloured items separately. Do not use
bleach. Lined curtains should always be dry cleaned to avoid
different movement between the face and lining material.
Upholstery fabric that can be washed or dry cleaned and have
been flame retardant back coated can be washed at 40°C with a
reduced amount of detergent. When dry cleaned, use solvent on
the face of the fabric only. Always use a specialist curtain/
upholstery dry cleaning company.
SILK AND LINEN
Please note that silk and linen will contain small colour variations
and weave slubs, causing differentiation of densities when held
against the light. This is not a defect.
Silk is unsuitable for any type upholstery. The dyes used are
vegetable based and are therefore particularly vulnerable to
fading in direct sunlight. Impurities in the air also cause fading.
Special care should be taken to ensure that the leading edges of
the curtain are turned away from the window and are faced into
the room. We recommend lining and interlining when making
up silk curtains. Linen has a natural characteristic to crease.
FABRICS USED AS DRAPES
When held against the light fabrics cannot be guaranteed to be
free of visible flaws.
MOVEMENT OF CURTAINS IN SITU
Movement of curtains in situ cannot be accepted as a fault in the
fabric and returns will not be accepted. All fabrics are liable to
shrinkage; therefore it is important that an allowance (-5%) is
allowed when making up. Varying atmospheric conditions such
as temperature and humidity may affect curtains when hung in
situ. Particularly cellulose yarns, viscose or rayon and natural
fibres such as cotton and linen, may shrink or relax due to
changes in humidity. Heavy fabrics and looser weaves may relax
and lengthen. Curtains should always be made with adequate
hem, loosely tacked. Side seams or attached linings should be
hand slipped to allow for differential movement between face
and lining fabrics. Always use an appropriate thread for the
fabric you are sewing.
We recommend avoiding exact length curtains, i.e. Sill or floor
touching and do recommend over length curtains. All curtains
must be made with the possibility of making adequate
adjustments in the event of any movement in the curtains. Any
adjustments remain the responsibility of the maker.
POCKET WEAVES
Pocket weaves have a complex construction. Two layers of the
fabric woven simultaneously and joined with the chenille/cotton
yarn to create the design. This gives a slightly quilted look to
finished curtains which is characteristic of this construction. We
recommend a sample is always requested prior to ordering.
SHEERS AND VOILES
Fully joining the widths is not recommended. The normal
accepted way is to join the widths at the top of the tape, to
weight the bottom and to leave the widths loose and not sewn
together.
FLOCKS, VELVETS AND PILE FABRICS
The rolls of fabric should not be dropped or stored on end as
permanent creasing will result. All textured or piled fabrics may
flatten. Piles may distort. Slight colour variations may occur
between each batch.